Starting October 6, the City of Traverse City is adjusting its customer service hours at the Governmental Center on Boardman Avenue.

The new hours, which a city release says will "provide consistency across all city departments," are as follows:

Monday–Thursday: 8am-4:30pm
Friday: 8am-4pm

Customer needs outside of regular business hours will be available by appointment only. For after-hours services, customers can use the red drop box located at the Governmental Center or make payments online.

"These adjusted office hours ensure that we continue to provide reliable and accessible customer service for our residents, while also recognizing the times when in-person customer activity is at its lowest," says Interim City Manager Benjamin Marentette. "At the same time, the nature of city work sometimes requires staff to begin earlier or extend later than traditional hours, and these changes provide the structure needed to balance efficient operations with community service."

Grand Traverse County offices will continue to maintain customer service hours at the Governmental Center of Monday–Friday 8am-5pm.